Shipping Policies

UPON RECEIPT OF PAYMENT, YOUR ORDER WILL BE PROCESSED AND YOU SHALL RECEIVE A CONFIRMATION LETTER WITHIN 1-2 BUSINESS DAY(S).

COVID-19 UPDATE: Due to COVID-19 related delays, please expect a minimum 4-week processing time for your order. I am doing my best under challenging circumstances to fulfill your order as quickly and safely as possible. I appreciate your understanding and patience!

If you need an item urgently, please check with me before placing the order at info@mariejunejewelry.com

 

I kindly request an order processing time of 3-5 days for crafting, polishing, inspecting, and packaging your order. Please understand that as a small and one-woman studio, I cannot possibly keep all items in stock at all times. There may be a possibility that your desired item will be made to order, in which case, a processing time of 10-16 days may be required. You will be notified if your order requires to be made to order. If you have a tight timeframe, please first contact me at info@mariejunejewelry.com for an estimated production time for your desired item before purchase. A tracking code will be provided to your E-mail address once available. 

 

Please note: Clearance items and custom made items (such as rings, tunnels, and solid gold items) are not eligible for return unless they arrive defective, in which case, I will always repair or replace until you are satisfied.

TO INTERNATIONAL CUSTOMERS: Any customs or import duties are charged once the parcel reaches its destination country. Unfortunately,

I cannot guarantee that you will or will not be charged any customs taxes or duties. These charges are regulated by your country's policies and must be paid by the recipient of the parcel. This applies only to international orders.

Shipping rates:

  • Always Free - United States First Class Shipping (2 - 5 days) 

  • 4 USD - United States Priority Shipping (1 - 3 days) 

  • Always Free - Orders over 269 USD World-Wide Shipping (7 - 14 days) 

  • 6 USD - International First Class Shipping (7 - 14 days) 

  • 28 USD - International  Priority Shipping (4 - 8 days) 

Note: Currently, only US customers are eligible for free return or exchange shipping labels up to 14 days after the day of delivery.

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