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Customer Service

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© 2017-2019 MARIE JUNE 

Shipping Policies

UPON RECEIPT OF PAYMENT, YOUR ORDER WILL BE PROCESSED AND YOU SHALL RECEIVE A CONFIRMATION LETTER WITHIN 1-2 BUSINESS DAY(S).

 

I kindly request a processing time of 4-10 days for crafting, polishing, inspecting, and packaging your order. Please understand that as a small and one-woman studio, I cannot possibly keep all items in stock at all times. There may be a possibility that your desired item will be made to order, in which case, an extended processing time of 10-20 days may be required. You will be notified immediately if your order requires an extended production time. If you have a tight timeframe, please first contact me at info@mariejunejewelry.com for an estimated production time for your desired item before purchase. 

 

A tracking code will be provided to your E-mail address once available. Please expect an average shipping time of 2-5 days for North American orders and 7-14 days for international orders. MARIE JUNE is not responsible for lost items if a wrong address is provided or in the event that a delivered package is lost or stolen. Please contact me immediately if your item arrived damaged or incorrect. Customers may file a return or exchange request up to 14 days after the day of delivery. If your purchased product went on sale within 14 days of your purchase date I will refund the price difference upon request.

 

TO INTERNATIONAL CUSTOMERS: Any customs or import duties are charged once the parcel reaches its destination country. Unfortunately,

I cannot guarantee that you will or will not be charged any customs taxes or duties. These charges are regulated by your country's policies and must be paid by the recipient of the parcel. This applies only to international orders.

 

Shipping rates:

  • Always Free - Domestic (United States) First Class Shipping (2 - 5 days) 

  • 6 USD - International First Class Shipping (5-10 days) 

  • Orders over 199 USD - Free WorldWide First Class Shipping (5-10 days)